FAQ

Q: Can I call and speak to someone about ______________?

A: To keep our staff safe we will have a very limited number of employees in the store at one time.  They will be busy completing your online orders and will not be able to answer the phones.  Our other employees will be at working from home on their computers, ready to answer your questions via email.  Email is the quickest way to have your questions answered: info@childrensbookworld.net


Q: Can I call the story and ask for recommendations?

A: At this time ALL of our recommendations are being handled through our Just Right Book Recommendation Form on our website: http://www.childrensbookworld.net/just-right-book-box/     Unfortunately with the limited number of employees allowed in the store each day it is not possible for in-store staff to give on-the-spot individual recommendations. BUT we have many staff members at home on their computers happy to make loads of recommendations for you if you fill out our JRB Recommendation Form.

When you fill out the JRB Recommendation Form you will get a personalized link with books recommended just for you.  The link will take you directly to our Bookshop.org online page where you can order the books that look interesting to you and they will be shipped directly to your home.

Here’s an inside tip:  You can use the I Know the Name of the Book I Want Form to order any of the books on your Just Right Book Recommendations Form.  If we have the titles in the store we’ll let you know and we’ll arrange for your Curbside Pick up. 


Q: If the book is discounted on Bookshop.org do I get that price?

A: The book’s actual price is what we must charge, but if you choose Curbside Pick up you eliminate Bookshop.org’s  shipping fee. To take advantage of Curbside Pick up fill in the I Know the Name of The Book I Want Form on our website.


Q: Can you wrap my Curbside Pick up books?

A: Yes, just let us know if you prefer balloon or elephant (baby) wrapping paper.


Q: Can I return books? 

A: No, unfortunately during this time we cannot accept returns. 


Q: Can I use my Book Club Card?

A: No, unfortunately during this time we cannot accept Book Club Cards.


Q: Can I use a Gift Card?

A: Yes, you can use your CBW Gift Card for Curbside Pick Up or for Gifts Shipped From Our Store. You will need to send us a photo of your gift card.  Use “Gift Card Payment for (your name)” in the subject line of that email.  You must use the entire value of the Gift Card with this transaction. There will be a Gift Card box where you will need to deposit your Gift Card when you pickup your package.

Gift Cards cannot be used for Bookshop.org purchases.


Q: How long will it take for my book(s) to ship from the store?

A: Once your invoice is paid, your order will ship immediately.  Media Mail usually takes 2-9 days.  If it is shipped Priority Mail it usually takes 1-3 days.  At this time neither USPS nor UPS are guaranteeing shipping times, so it is possible it may take longer.


Q: Can I get into the store?

A: Not yet, but we can’t wait!